Privacy Policy

Privacy Policy

Introduction

Welcome to http://mercedes-commercial-vehicle-repair.dentrepair-talk.com (hereafter referred to as “Mercedes Commercial Vehicle Repair,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and protection of information from our website visitors, users, and subscribers in compliance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California’s Business and Professions Code (CPA), and the Utah Consumer Sales Practice Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website: http://mercedes-commercial-vehicle-repair.dentrepair-talk.com
  2. Any mobile applications or services associated with our brand
  3. All interactions and data collection through these platforms
  4. Links to third-party websites or services within our site (please note that this Policy does not extend to their practices, and they have their own privacy agreements)

Processing Activities

This policy outlines the ways in which we process personal data when:

  1. You use our applications or services as an authorized user.
  2. You visit our websites linked to this Privacy Statement.
  3. We communicate with you via email, phone calls, or text messages/SMS for marketing, support, or transactional purposes.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details related to your user account creation and management, such as usernames, passwords, and contact preferences.
  2. Payment Information: Credit card details, billing addresses, and payment history for processing transactions securely.
  3. Financial Information: Data associated with financial transactions, including bank account numbers (if provided for direct deposits or payments).
  4. Purchase Information: Items you buy from us, transaction dates, quantities, and product specifications.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and mobile network information, to enhance user experience.
  6. Location Data: Geographic coordinates from your device when you use our location-based services or consent to sharing your location.
  7. Feedback and Reviews: Any comments, suggestions, or ratings you provide us through surveys, feedback forms, or product reviews.
  8. Social Media Information: Details shared with us via social media platforms when you interact with our content, engage in discussions, or use any social media integration features on our site.
  9. Product Information: Data about products you browse, view, add to your cart, or purchase from our online store, including product codes and descriptions.

We collect this data through various means: user input forms, account creation processes, order forms, surveys, analytics tools, browser cookies, and third-party data providers.

Cookies

We use cookies (small text files stored on your device) to enhance your experience on our website and for analytical purposes. Cookies can be categorized as:

  1. Strictly Necessary: Essential for navigating our site and providing services you have requested.
  2. Preferences: Save your preferences and customization settings to personalize your experience.
  3. Analytics: Help us understand how users interact with our site, enabling us to improve its performance and content.

You can control non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, plus an additional period to comply with legal obligations. Once the retention period expires or when the purposes for processing cease, we delete or anonymize the data securely.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of data during transmission and at rest.
  • Secure third-party processing partners who adhere to strict privacy and security standards.
  • Access controls and employee training to ensure only authorized personnel can access sensitive data.

Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18 (or the applicable age limit in your jurisdiction). If you believe we have collected such data by mistake, please contact us at the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to request corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): The right to request the deletion of your data, subject to certain exceptions.
  • Restriction: The right to limit the processing of your data under certain circumstances.
  • Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
  • Objection: The right to object to the processing of your data for specific purposes, including marketing.
  • Non-Discrimination: The right to be free from discriminatory decisions based solely on automated processing of your personal data.

To exercise these rights or if you have any data-related queries, please contact our Data Protection Officer using the details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be prominently displayed on our website with an updated revision date. We encourage you to review this page periodically for the latest information.

Contact Information

For any questions regarding this Privacy Policy, your data protection rights, or to exercise your data-related preferences, please contact us:

  • Email: [email protected]
  • Postal Mail: Mercedes Commercial Vehicle Repair Data Protection Team, [Address], [City, State, ZIP Code]